Transformation

Support and Training for the new Digital Systems

• Where can I find the training for the new digital tools?
• How do you 'share' sub-teams?
• What is a go live support team?
• Where can I find guides on how to use the new system?
• Do you have any support for developing my digital skills?

Digital Systems

• How do I remove a deceased member from the new digital system?
• Why have I had an email inviting me to access Atlantic Data?

Joining Journey

Roles and Accreditations

• I’m a member of staff employed by a Scout District and in order to carry out my role I need membership system access. What should I do?
• As a former Administrator, how do I provide similar support to my Lead Volunteer or Leadership Team today?
• When two persons share a leadership (line-manager) role, the membership system defaults to one of them. What does the default mean and can it be changed manually?

Volunteer Experience

• What does 'inherit permissions' mean when setting up a sub-team?

Learning

• Can non-members complete our learning?
• Why does my First Response show as out of date when it was fine on Compass?
• When & Why are members being asked to complete additional safety learning?
• Nights Away Approver and Permit Approver Learning
• How to credit First Response in scouts.org.uk ?
• I'm taking a break in my e-learning. Will it automatically save what I have completed so far?