If you have forgotten your Compass password or you're struggling to log in, you can reset your Compass password. You'll need your Compass username, date of birth, membership number and the email address you used to register with.
Compass stores the email address you originally used to register with. You will need to use this to reset your password. If you need to update this email, you will need to contact us.
Passwords are case-sensitive, and must be at least 9 characters long. Your password must have at least 1 number, 1 uppercase letter, 1 lowercase character and 1 special character (e.g. !£$%&*). You cannot use a password you have previously used as Compass will not accept this.
If you've forgotten your username, you can get a reminder first.