Length of Service awards show on a members profile the day the length of service milestone is reached, but the actual awards are only sent out to District level (and above where relevant) four times a year (in February, May, August and November).
(You can find more information on the Length of Service awards processing timelines on the website here.)
So, the first step would be to contact your relevant Lead Volunteer to see if they have it and are waiting for a suitable time to present it to you. If they don’t have it, they can ask for a replacement on your behalf by filling in the Duplicate certificate request form where they will need to provide the following details:
- Membership number
- Full name
- Type of award
- Location of award
- Date of award
- Reason for duplicate request
- Delivery name and address