If an individual’s role history is incorrect on the membership system (under My Membership > My profile > Roles and accreditations > My Roles), you will need to email the following details to the support@scouts.org.uk so the Support Centre Team to rectify the member’s record:
- Exact start date of role (dd/mm/yy)
- Exact end date of role (dd/mm/yy)
- Exact role name
- Exact role location
- Evidence that the member did complete the above role for the above location during the above dates
Once a member’s record has been corrected, please email awards@scouts.org.uk so the Scout Awards Team who can then (if relevant) make amendments to any historic Length of Service Awards the member may already have and ensure any new Length of Service Awards are sent out in accordance with the normal timescales for Length of Service Awards.