A member’s length of service is calculated based on the details recorded on the membership system (under My Membership > My profile > Roles and accreditations > My Roles). It’s not calculated based on a member’s previous Length of Service Award, nor joining date).
Please note that:
Some roles do not accrue length of service (see POR Chapter 16: Roles Table for details on if a role accrues service or not)
If multiple roles are held at one time, only one will accrue length of service
If there is a break between roles, the member does not accrue service during those breaks
If an individual’s role history is incorrect on the membership system (under My Membership > My profile > Roles and accreditations > My Roles), you will need to email the following details to the support@scouts.org.uk so the Support Centre Team to rectify the member’s record:
- Exact start date of role (dd/mm/yy)
- Exact end date of role (dd/mm/yy)
- Exact role name
- Exact role location
- Evidence that the member did complete the above role for the above location during the above dates
Once a member’s record has been corrected, please email awards@scouts.org.uk so the Scout Awards Team who can then (if relevant) make amendments to any historic Length of Service Awards the member may already have and ensure any new Length of Service Awards are sent out in accordance with the normal timescales for Length of Service Awards.